February 19, 2020
2:00PM EST

Business model innovations, technical advances and new insights into consumer behavior are changing how Americans are shopping for and servicing their needs not just for consumer products, but also for complex services.  Innovators like Oscar and Forward in health insurance and a universe of FinTech innovators are disrupting the landscape, while a few established companies have begun to offer vastly improved online service experience.  This webinar, hosted by analyst Connor Wahrman, examines consumer behaviors and attitudes in response to these changes to discern crucial differences across race and ethnicity.